RETURN AND EXCHANGE POLICY

Last Updated: 24-02-2025

1. Returns

1.1. We accept returns within +91 8976441445 days of delivery. The item must be unused, unworn, and in its original packaging with all tags attached.
1.2. To initiate a return, please contact our customer support at info@xaro.co.in with your order details.
1.3. Return shipping costs are the customer’s responsibility unless the return is due to a defect or an error on our part.
1.4. After receiving and inspecting the returned item, refunds will be processed within 15 business days and credited to the original payment method.
1.5. Items purchased on sale or marked as final sale are not eligible for return.

2. Exchanges

2.1. We offer exchanges for the same item in a different size or color, subject to availability.
2.2. To request an exchange, contact us at info@xaro.co.in and specify the desired replacement.
2.3. The customer is responsible for shipping costs for returning the original item and receiving the exchanged item.

3. Damaged or Incorrect Items

3.1. If you receive a defective, damaged, or incorrect item, please notify us within +91 8976441445 days of delivery with photos of the issue.
3.2. We will cover the return shipping costs and send a replacement or offer a full refund.

4. Non-Returnable Items

4.1. The following items cannot be returned or exchanged:

  • Gift cards

  • Personalized or custom-made items

  • Items marked as final sale

5. How to Return an Item

5.1. To return an item, follow these steps:

  • Contact us at info@xaro.co.in for return authorization.

  • Securely pack the item in its original packaging.

  • Ship the item using a trackable shipping service.

For further assistance, please reach out to our customer support team at info@xaro.co.in or +91 8976441445.

By making a purchase from Xaro Clothing, you agree to this Return & Exchange Policy.

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